Privacy Policy

1. Introduction

Double Diffusion ("we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website doublediffusion.co or engage with our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you contact us, request a demo, or engage our services, including:

• Name and job title
• Email address
• Company name and industry
• Phone number
• Billing and payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, and access times. We use this data for analytics and to improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our creative production services
• To communicate with you regarding projects, proposals, and service updates
• To process transactions and send related billing information
• To respond to inquiries and provide customer support
• To improve our website, services, and user experience
• To comply with legal obligations and enforce our agreements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure cloud infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is retained for the duration of the client relationship plus a reasonable archival period.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@doublediffusion.co.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and collect analytics data. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Double Diffusion
Email: hello@doublediffusion.co